Restaurant Reviews & Reputation Management

Online reviews decide which restaurant gets the table. FoxiFood helps you earn more of them: every completed order is a natural moment to ask a happy customer for a Google review, and fast, error-free QR service removes the most common causes of one-star ratings. Your reviews stay on Google — FoxiFood makes sure more of your guests actually leave one.

Create your Google review QR code — free

Paste your Google review link (in your Google Business Profile, choose 'Ask for reviews' and copy the link) and download a print-ready QR code guests scan to leave a review. No sign-up needed.

Key Benefits

Get more reviews from every order

The best moment to ask for a review is right after a successful order — and FoxiFood owns that moment. The order-confirmation screen, push notifications and order emails give you natural touchpoints to place a 'Rate us on Google' link in front of customers whose food just arrived. Instead of hoping guests remember you later, you reach them while the experience is fresh. Restaurants that ask consistently collect far more reviews than those that wait passively, and a steady stream of recent reviews is exactly what Google's local ranking rewards.

Turn faster, error-free service into a higher rating

Most bad reviews aren't about the food — they're about waiting, wrong orders and allergen surprises. QR ordering cuts the wait between deciding and ordering, the digital menu sends exactly what the customer picked straight to the kitchen, and clear allergen information prevents the worst kind of surprise. When the operational causes of one-star reviews disappear, your average rating rises on its own. A reputation strategy that starts with better service beats any widget.

Know your customers before you ask

Customer accounts and order history show you who your regulars are — the guests most likely to leave a five-star review when asked. Order data tells you what people reorder, which dishes travel badly and where complaints cluster, so you can fix the root cause instead of arguing in the comments. First-party data from your own ordering channel is feedback the delivery platforms never share with you.

Respond to reviews the right way

A public reply is written for the next hundred readers, not for the one reviewer. Thank them, name the specific problem, say what you changed and invite them back — calmly and quickly. Future guests judge you more by how you handle a bad night than by the bad night itself. Our guide to handling negative reviews walks through proven reply approaches for the situations every restaurant eventually faces.

Grow your Google Business Profile

Your Business Profile is your real homepage: it's where guests see your rating, hours, photos and the ordering link. Put your FoxiFood ordering link in the profile's website and ordering fields so searchers on Google Maps order directly from you — commission-free — instead of through a 25-35% marketplace. A complete, active profile with fresh reviews ranks higher in local results, which means more orders you pay no commission on. Reviews live on Google; FoxiFood routes your customers there and gives them a reason to rate you well.

Reviews as a marketing engine

Reviews are not just reputation defence — they are your cheapest acquisition channel. A 4.6-star profile with recent, specific reviews convinces searchers no ad budget can buy. Combine review growth with FoxiFood marketing tools: promo codes for returning guests, push campaigns for regulars who rate you well, and loyalty rewards that keep five-star customers coming back. Restaurants that win locally treat reviews as a flywheel: better service, more reviews, more visibility, more direct orders.

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Frequently Asked Questions

How do I get more reviews for my restaurant?
Ask at the right moment. After every FoxiFood order you can put a 'Rate us on Google' link in front of the customer — on the confirmation screen, by push notification or in the order email — pointing straight to your Google Business Profile. Reaching satisfied guests while the experience is fresh is the most reliable way to grow your review count.
How does FoxiFood improve my restaurant's rating?
Most low ratings come from slow service, order mistakes or poor allergen communication. QR ordering speeds up table turnover, the digital menu eliminates transcription errors, and clear allergen labelling prevents complaints. Fewer reasons for a one-star review means a higher average rating.
Does FoxiFood manage reviews from Google and other platforms?
Reviews stay on Google, where your customers look for them — FoxiFood does not host or replace them. FoxiFood helps you earn more reviews and routes customers directly to your Google Business Profile. You manage the reviews themselves, and reply to them, in your own Google account.
How should I respond to negative reviews?
Reply quickly, politely and factually: thank the guest for the feedback, apologise for the specific problem and offer to make it right. A public, calm response shows future guests that quality matters to you. Our guide to handling negative reviews covers the common situations step by step.
Will FoxiFood help with my Google Business Profile?
Yes. You place the link to your FoxiFood ordering site into the 'Order online' and 'Website' fields of your Google Business Profile, so customers coming from Maps and Search order directly from you with no commission — and our reviews guide walks through completing and optimising the profile.
How much does review management cost with FoxiFood?
Nothing extra. Review tools are part of FoxiFood at €0/month — you pay only 2% + €0.35 on card-paid orders. There are no monthly reputation fees, unlike the 25-35% commissions charged by Wolt or Bolt.