Refund policy

1. Pagkansela ng Subscription

The User may cancel their FoxiFood subscription at any time through the Account settings or by contacting support. Key points:

• Ang pagkansela ay magkakabisa sa katapusan ng kasalukuyang Billing Period;
• The Service remains fully accessible until the last day of the paid Billing Period;
• Walang karagdagang singil pagkatapos magkabisa ang pagkansela;
• The User retains access to data export functions for 30 days after the Account is deactivated.

2. Cooling-off Period

New Users are entitled to a 14-day cooling-off period from the date of their first Subscription payment. This cooling-off period is provided as a voluntary commercial courtesy and does not constitute an obligation under consumer protection law, as the Service is intended exclusively for business users. During this period:

• Maaaring humiling ang User ng buong refund ng unang Subscription payment;
• The refund request must be submitted in writing to the Provider's support email;
• Upon refund, the Account and all associated data will be deactivated and scheduled for deletion;
• Transaction fees incurred during the cooling-off period are not eligible for refund (see Section 4).

3. Pagiging Kwalipikado sa Refund

Beyond the cooling-off period, refunds may be granted in the following circumstances:

• Mga error sa billing — duplicate charges, incorrect amounts, or charges after valid cancellation;
• Service outage — if the Service was unavailable for a continuous period exceeding 72 hours during a Billing Period (excluding planned maintenance and Force Majeure events), a pro-rata credit may be issued;
• Material na paglabag ng Provider — if the Provider grossly breaches its fundamental obligations under the Terms of Service, the User may be entitled to a refund for the unused portion of the current Billing Period.

4. Mga Hindi Nare-refund na Item

The following fees and charges are not eligible for refund under any circumstances:

• Transaction fees (2% + 0.35 EUR per card order) — these fees include payment processing costs and cannot be reversed;
• Subscription fees for completed Billing Periods (months already fully used);
• Subscription fees after the 14-day cooling-off period for the current Billing Period;
• Fees for Accounts terminated due to violations of the Terms of Service or Acceptable Use Policy;
• Mga bayarin para sa mga Account na tinigil dahil sa hindi pagbabayad na lampas sa 60 araw.

5. Paano Humiling ng Refund

Para humiling ng refund, sundin ang mga hakbang na ito:

1. Magpadala ng email sa support@foxi.food na may subject line na 'Refund Request';
2. Isama ang email address ng iyong Account at pangalan ng negosyo;
3. Malinaw na sabihin ang dahilan ng refund request;
4. Provide any supporting documentation (e.g., screenshots of billing errors, evidence of service outage).

5.1. Processing Timeline

• Pagkilala ng pagtanggap: sa loob ng 5 araw ng negosyo;
• Desisyon sa pagiging kwalipikado: sa loob ng 15 araw ng negosyo mula sa pagtanggap;
• Pagproseso ng refund: sa loob ng 10 araw ng negosyo pagkatapos ng pag-apruba;
• Paraan ng refund: sa orihinal na paraan ng pagbabayad na ginamit sa transaksyon.

6. Mga Service Credit

In lieu of a monetary refund, the Provider may offer service credits that can be applied to future Billing Periods. Service credits:

• Hindi maaaring ilipat at hindi maaaring i-convert sa cash;
• Mag-e-expire 12 buwan pagkatapos ng pag-isyu;
• Awtomatikong inaapply sa susunod na Billing Period.

7. Mga Dispute sa Order ng End Customer

Important distinction: refunds for individual food orders placed by end customers are the sole responsibility of the restaurant partner (User). The Provider:

• Hindi nagpoproseso ng mga refund para sa mga indibidwal na food order;
• Hindi namamagitan sa mga dispute sa pagitan ng mga restaurant at kanilang mga customer;
• Hindi nire-reverse ang mga transaction fee sa mga na-refund na customer order.

Restaurant partners must handle customer order refunds and disputes directly with their customers and through the payment processor's dashboard.

8. Mga Pagbabago sa Presyo

If the Provider increases Subscription prices (with 30 days' advance notice as per the Terms of Service) and the User chooses not to accept the new pricing:

• Maaaring kanselahin ng User ang Subscription bago magkabisa ang bagong presyo;
• Service continues at the old price until the end of the current Billing Period;
• Walang refund na ibibigay para sa natitirang panahon sa lumang presyo.

9. Pakikipag-ugnayan

Para sa mga refund request, tanong sa billing, o dispute, makipag-ugnayan sa amin sa: support@foxi.food

Elite Digital Services, LLC
1111B S Governors Ave #21653
Dover, DE 19904, USA