Politika ta' rimborż

1. Kanċellazzjoni tal-Abbonament

The User may cancel their FoxiFood subscription at any time through the Account settings or by contacting support. Key points:

• Il-kanċellazzjoni tidħol fis-seħħ fi tmiem il-Perjodu ta' Fatturazzjoni attwali;
• The Service remains fully accessible until the last day of the paid Billing Period;
• L-ebda ħlasijiet oħra ma jsirux wara li l-kanċellazzjoni tidħol fis-seħħ;
• The User retains access to data export functions for 30 days after the Account is deactivated.

2. Perjodu ta' Riflessjoni

New Users are entitled to a 14-day cooling-off period from the date of their first Subscription payment. This cooling-off period is provided as a voluntary commercial courtesy and does not constitute an obligation under consumer protection law, as the Service is intended exclusively for business users. During this period:

• L-Utent jista' jitlob rifużjoni sħiħa tal-ewwel ħlas tal-Abbonament;
• The refund request must be submitted in writing to the Provider's support email;
• Upon refund, the Account and all associated data will be deactivated and scheduled for deletion;
• Transaction fees incurred during the cooling-off period are not eligible for refund (see Section 4).

3. Eliġibbiltà għar-Rifużjoni

Beyond the cooling-off period, refunds may be granted in the following circumstances:

• Żbalji fil-fatturazzjoni — duplicate charges, incorrect amounts, or charges after valid cancellation;
• Interruzzjoni tas-servizz — if the Service was unavailable for a continuous period exceeding 72 hours during a Billing Period (excluding planned maintenance and Force Majeure events), a pro-rata credit may be issued;
• Ksur materjali mill-Fornitur — if the Provider grossly breaches its fundamental obligations under the Terms of Service, the User may be entitled to a refund for the unused portion of the current Billing Period.

4. Oġġetti mhux rifondabbli

The following fees and charges are not eligible for refund under any circumstances:

• Transaction fees (2% + 0.35 EUR per card order) — these fees include payment processing costs and cannot be reversed;
• Subscription fees for completed Billing Periods (months already fully used);
• Subscription fees after the 14-day cooling-off period for the current Billing Period;
• Fees for Accounts terminated due to violations of the Terms of Service or Acceptable Use Policy;
• Ħlasijiet għal Kontijiet terminati minħabba nuqqas ta' ħlas li jaqbeż 60 jum.

5. Kif Titlob Rifużjoni

Biex titlob rifużjoni, segwi dawn il-passi:

1. Ibgħat email lil support@foxi.food bis-suġġett 'Talba għal Rifużjoni';
2. Inkludi l-indirizz tal-email tal-Kont tiegħek u l-isem tan-negozju;
3. Iddikjara b'mod ċar ir-raġuni għat-talba għal rifużjoni;
4. Provide any supporting documentation (e.g., screenshots of billing errors, evidence of service outage).

5.1. Skeda tal-Ipproċessar

• Rikonoxximent tar-riċeviment: fi żmien 5 ijiem ta' xogħol;
• Deċiżjoni fuq l-eliġibbiltà: fi żmien 15-il jum ta' xogħol mir-riċeviment;
• Ipproċessar tar-rifużjoni: fi żmien 10 ijiem ta' xogħol wara l-approvazzjoni;
• Metodu ta' rifużjoni: għall-metodu oriġinali ta' ħlas użata għat-tranżazzjoni.

6. Krediti tas-Servizz

In lieu of a monetary refund, the Provider may offer service credits that can be applied to future Billing Periods. Service credits:

• Mhumiex trasferibbli u ma jistgħux jiġu konvertiti fi flus kontanti;
• Jiskadu 12-il xahar wara l-ħruġ;
• Jiġu applikati awtomatikament għall-Perjodu ta' Fatturazzjoni li jmiss.

7. Tilwim dwar Ordnijiet ta' Klijenti Finali

Important distinction: refunds for individual food orders placed by end customers are the sole responsibility of the restaurant partner (User). The Provider:

• Ma jipproċessax rifużjonijiet għal ordnijiet individwali tal-ikel;
• Ma jagħmilx medjazzjoni f'tilwim bejn ristoranti u l-klijenti tagħhom;
• Ma jirriversjax tariffi ta' tranżazzjonijiet fuq ordnijiet tal-klijenti rifużati.

Restaurant partners must handle customer order refunds and disputes directly with their customers and through the payment processor's dashboard.

8. Bidliet fil-Prezzijiet

If the Provider increases Subscription prices (with 30 days' advance notice as per the Terms of Service) and the User chooses not to accept the new pricing:

• L-Utent jista' jikkanċella l-Abbonament qabel ma l-prezz ġdid jidħol fis-seħħ;
• Service continues at the old price until the end of the current Billing Period;
• L-ebda rifużjoni ma tingħatax għall-perjodu li jifdal bil-prezz il-qadim.

9. Kuntatt

Għal talbiet ta' rifużjoni, mistoqsijiet dwar il-fatturazzjoni, jew tilwim, ikkuntattjana fuq: support@foxi.food

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