Endurgreiðslustefna

1. Áskriftarsagðir

The User may cancel their FoxiFood subscription at any time through the Account settings or by contacting support. Key points:

• Uppsögn tekur gildi í lok yfirstandandi reikningagerðartímabils;
• The Service remains fully accessible until the last day of the paid Billing Period;
• Engin frekari gjöld verða lögð á eftir að uppsögn tekur gildi;
• The User retains access to data export functions for 30 days after the Account is deactivated.

2. Yfirvegunartími

New Users are entitled to a 14-day cooling-off period from the date of their first Subscription payment. This cooling-off period is provided as a voluntary commercial courtesy and does not constitute an obligation under consumer protection law, as the Service is intended exclusively for business users. During this period:

• Notandinn getur óskað eftir fullri endurgreiðslu á fyrstu áskriftargreiðslu;
• The refund request must be submitted in writing to the Provider's support email;
• Upon refund, the Account and all associated data will be deactivated and scheduled for deletion;
• Transaction fees incurred during the cooling-off period are not eligible for refund (see Section 4).

3. Skilyrði endurgreiðslu

Beyond the cooling-off period, refunds may be granted in the following circumstances:

• Reikningavillur — duplicate charges, incorrect amounts, or charges after valid cancellation;
• Þjónustutruflun — if the Service was unavailable for a continuous period exceeding 72 hours during a Billing Period (excluding planned maintenance and Force Majeure events), a pro-rata credit may be issued;
• Verulegt brot af hálfu þjónustuveitanda — if the Provider grossly breaches its fundamental obligations under the Terms of Service, the User may be entitled to a refund for the unused portion of the current Billing Period.

4. Óendurgreiðanlegar fjárhæðir

The following fees and charges are not eligible for refund under any circumstances:

• Transaction fees (2% + 0.35 EUR per card order) — these fees include payment processing costs and cannot be reversed;
• Subscription fees for completed Billing Periods (months already fully used);
• Subscription fees after the 14-day cooling-off period for the current Billing Period;
• Fees for Accounts terminated due to violations of the Terms of Service or Acceptable Use Policy;
• Gjöld vegna reikninga sem lokað var vegna vanskila yfir 60 daga.

5. Hvernig á að óska eftir endurgreiðslu

Til að óska eftir endurgreiðslu, fylgdu þessum skrefum:

1. Sendu tölvupóst á support@foxi.food með efnislínu 'Endurgreiðslubeiðni';
2. Tilgreindu netfang reikningsins og nafn fyrirtækisins;
3. Tilgreindu skýrt ástæðu endurgreiðslubeiðninnar;
4. Provide any supporting documentation (e.g., screenshots of billing errors, evidence of service outage).

5.1. Úrvinnsluáætlun

• Staðfesting á móttöku: innan 5 virkra daga;
• Ákvörðun um hæfi: innan 15 virkra daga frá móttöku;
• Úrvinnsla endurgreiðslu: innan 10 virkra daga eftir samþykki;
• Endurgreiðsluaðferð: á upprunalega greiðslumátann sem notaður var við viðskiptin.

6. Þjónustuinneignir

In lieu of a monetary refund, the Provider may offer service credits that can be applied to future Billing Periods. Service credits:

• Eru óframseljanlegir og ekki hægt að breyta í reiðufé;
• Renna út 12 mánuðum eftir útgáfu;
• Eru sjálfkrafa beitt á næsta reikningagerðartímabil.

7. Deilur um pantanir endaviðskiptavina

Important distinction: refunds for individual food orders placed by end customers are the sole responsibility of the restaurant partner (User). The Provider:

• Vinnur ekki endurgreiðslur fyrir einstakar matarpantanir;
• Miðlar ekki deilum milli veitingastaða og viðskiptavina þeirra;
• Bakfærir ekki viðskiptagjöld á endurgreiddum pöntunum viðskiptavina.

Restaurant partners must handle customer order refunds and disputes directly with their customers and through the payment processor's dashboard.

8. Verðbreytingar

If the Provider increases Subscription prices (with 30 days' advance notice as per the Terms of Service) and the User chooses not to accept the new pricing:

• Notandinn getur sagt upp áskriftinni áður en nýtt verð tekur gildi;
• Service continues at the old price until the end of the current Billing Period;
• Engin endurgreiðsla er veitt fyrir eftirstandandi tímabil á gamla verðinu.

9. Samskipti

Fyrir endurgreiðslubeiðnir, reikningaspurningar eða deilur, hafðu samband við okkur á: support@foxi.food

Elite Digital Services, LLC
1111B S Governors Ave #21653
Dover, DE 19904, USA