Pravila povrata

Zadnje ažurirano: Travanj 2026

This Refund Policy forms part of the Terms of Service between Elite Digital Services, LLC ('the Provider') and the restaurant partner ('the User'). It governs the conditions under which fees paid for the FoxiFood platform may be refunded.

1. Otkazivanje pretplate

The User may cancel their FoxiFood subscription at any time through the Account settings or by contacting support. Key points:

  • Otkazivanje stupa na snagu na kraju trenutnog obračunskog razdoblja;
  • The Service remains fully accessible until the last day of the paid Billing Period;
  • Nakon stupanja otkazivanja na snagu neće biti naplaćivani daljnji troškovi;
  • The User retains access to data export functions for 30 days after the Account is deactivated.

2. Razdoblje za odustajanje

New Users are entitled to a 14-day cooling-off period from the date of their first Subscription payment. This cooling-off period is provided as a voluntary commercial courtesy and does not constitute an obligation under consumer protection law, as the Service is intended exclusively for business users. During this period:

  • Korisnik može zatražiti potpuni povrat prvog plaćanja pretplate;
  • The refund request must be submitted in writing to the Provider's support email;
  • Upon refund, the Account and all associated data will be deactivated and scheduled for deletion;
  • Transaction fees incurred during the cooling-off period are not eligible for refund (see Section 4).

3. Pravo na povrat

Beyond the cooling-off period, refunds may be granted in the following circumstances:

  • Pogreške u naplati — duplicate charges, incorrect amounts, or charges after valid cancellation;
  • Prekid usluge — if the Service was unavailable for a continuous period exceeding 72 hours during a Billing Period (excluding planned maintenance and Force Majeure events), a pro-rata credit may be issued;
  • Materijalna povreda od strane Pružatelja — if the Provider grossly breaches its fundamental obligations under the Terms of Service, the User may be entitled to a refund for the unused portion of the current Billing Period.

4. Stavke koje se ne vraćaju

The following fees and charges are not eligible for refund under any circumstances:

  • Transaction fees (2% + 0.35 EUR per card order) — these fees include payment processing costs and cannot be reversed;
  • Subscription fees for completed Billing Periods (months already fully used);
  • Subscription fees after the 14-day cooling-off period for the current Billing Period;
  • Fees for Accounts terminated due to violations of the Terms of Service or Acceptable Use Policy;
  • Naknade za račune ukinute zbog neplaćanja koje prelazi 60 dana.

5. Kako zatražiti povrat

Za zahtjev povrata, slijedite ove korake:

  1. Pošaljite e-mail na support@foxi.food s predmetom 'Zahtjev za povrat';
  2. Uključite e-mail adresu vašeg računa i naziv tvrtke;
  3. Jasno navedite razlog zahtjeva za povrat;
  4. Provide any supporting documentation (e.g., screenshots of billing errors, evidence of service outage).

5.1. Vremenski okvir obrade

  • Potvrda primitka: unutar 5 radnih dana;
  • Odluka o pravu na povrat: unutar 15 radnih dana od primitka;
  • Obrada povrata: unutar 10 radnih dana nakon odobrenja;
  • Način povrata: na izvorni način plaćanja korišten za transakciju.

6. Uslužni krediti

In lieu of a monetary refund, the Provider may offer service credits that can be applied to future Billing Periods. Service credits:

  • Nisu prenosivi i ne mogu se pretvoriti u gotovinu;
  • Istječu 12 mjeseci nakon izdavanja;
  • Primjenjuju se automatski na sljedeće obračunsko razdoblje.

7. Sporovi o narudžbama krajnjih kupaca

Important distinction: refunds for individual food orders placed by end customers are the sole responsibility of the restaurant partner (User). The Provider:

  • Ne obrađuje povrate za pojedinačne narudžbe hrane;
  • Ne posreduje u sporovima između restorana i njihovih kupaca;
  • Ne poništava transakcijske naknade na vraćenim narudžbama kupaca.

Restaurant partners must handle customer order refunds and disputes directly with their customers and through the payment processor's dashboard.

8. Promjene cijena

If the Provider increases Subscription prices (with 30 days' advance notice as per the Terms of Service) and the User chooses not to accept the new pricing:

  • Korisnik može otkazati pretplatu prije nego što nova cijena stupi na snagu;
  • Service continues at the old price until the end of the current Billing Period;
  • Nema povrata za preostalo razdoblje po staroj cijeni.

9. Kontakt

Za zahtjeve za povrat, pitanja o naplati ili sporove, kontaktirajte nas na: support@foxi.food

Elite Digital Services, LLC
1111B S Governors Ave #21653
Dover, DE 19904, USA