Food delivery commission rates in Central Europe: every number that's actually public

Ask a delivery platform what commission it charges restaurants and you will usually get the same answer: it depends on your contract. Bolt Food declined to tell Slovak journalists its rates, calling them confidential contractual terms (Pravda, 2021). Hungarian outlet Telex reported that both Wolt and foodpanda (renamed foodora later that year) treat commission levels as business secrets (Telex, 2023).

And yet, over the years, a surprising amount has reached the public record — in on-record interviews with platform executives, bank-published business guides, competition-authority proceedings and, in one case, an official published rate card. We collected every figure we could verify for Czechia, Slovakia, Hungary and Poland, checked each one against its original source, and put them in one place.

How to read these numbers

Four caveats before the table, because commission figures are easy to misread:

• Only sourced figures. Every number below links to a public source we retrieved in July 2026. Nothing is estimated, averaged or extrapolated by us. Where a platform has never disclosed a rate, we say so.
• The delivery model changes the rate. Platforms typically charge their highest rate when their own couriers deliver, a lower rate when the restaurant delivers itself (“marketplace” or “self-delivery”), and a reduced — sometimes zero — rate for customer pickup. A “30%” and a “13%” can both be true for the same platform.
• Rates are contractual. Executives quoted below describe standard rates; individual restaurants negotiate — foodora’s Czech CEO says every partner is approached individually, and NetPincér’s Hungarian rates were explicitly “individually negotiated”.
• Dates matter. Some figures date from 2020–2021 media reporting and may have changed. We flag the year on every number. Notably, foodora’s Czech CEO reconfirmed the 30% base rate in mid-2023, and Uber Eats Poland’s rate card was live when we checked in July 2026 — those are the freshest datapoints.

The summary table

The pattern is hard to miss: wherever a full-service rate is public, it sits at or near 30% — and the only current official rate card in the region (Uber Eats Poland) confirms it.

Czechia: 30% confirmed on the record, twice

Czechia is unusual in that both market leaders have confirmed their standard rate publicly. Wolt’s general manager Jan Foret said it plainly in 2020: “Our commission is at the level of 30 percent,” with the same article noting that leading Czech delivery services charged 25–30% at the time (Seznam Zprávy). A ČSOB business guide comparing providers a few months later listed 30% per order for both Wolt and Dáme jídlo (Průvodce podnikáním, 2021).

The freshest confirmation came in June 2023, after Dáme jídlo had been rebranded to foodora: CEO Adam Kolesa told Euro.cz the base commission for a brokered order is 30%, that every partner is approached individually, and that onboarding costs only a refundable 4,000 CZK tablet deposit (Euro.cz).

Bolt Food, the third player, has never published a Czech rate — even the ČSOB provider comparison could only note “various discounts for selected businesses” where a percentage should be.

Slovakia: the most transparent interview — and a market that changed

The single most detailed public breakdown in the region comes from Wolt’s director for Czechia and Slovakia, Tomáš Beniak, in a 2021 Denník E interview: “Yes, 30% is the absolute standard.” Of those 30 points, about 20 go to the courier, and the remaining ~10 cover customer support, app development, marketing and banking fees (Denník E). When thirteen Slovak gastro associations appealed to platforms during the 2020 lockdowns, they used the same number: a 30% commission means a €7 order leaves the restaurant €4.90 (Pravda, 2020).

Bistro.sk — sold by Ringier to Just Eat Takeaway.com for almost €50 million in 2021 (Pravda) — is the cheaper option on paper: its CEO put restaurant costs at 10% up to a maximum of 25% when the Bistro Kuriér fleet delivers (Pravda, 2021). Bolt Food refused to disclose its Slovak parameters in the same reporting.

One structural note that many comparison articles still get wrong: foodora no longer operates in Slovakia. Delivery Hero’s Slovak operation (launched as foodpanda in 2021, renamed foodora in 2023) shut down on 4 April 2024, citing the owner’s changed investment priorities (Tovar a Predaj). The live Slovak players are Wolt, Bolt Food and Bistro.sk.

Hungary: officially secret, repeatedly leaked

Hungarian platforms are the least transparent — Telex reported in 2023 that Wolt and foodpanda (now foodora) both treat commissions as business secrets, while citing earlier G7 reporting that they average roughly 15% of the food price, with some venues paying 25–30%. Wolt told Telex it had not raised restaurant commissions since its 2018 Hungarian launch (Telex).

The most complete snapshot dates from February 2021, when Index surveyed the market (Index):

• Wolt: 25% commission, always delivering with its own couriers; the customer pays a fixed delivery fee (499 Ft base, 249 Ft in outlying areas at the time).
• NetPincér (today’s foodora HU): 17–23% in Budapest and 15–20% elsewhere under individually negotiated contracts when restaurants delivered themselves; the NetPincér GO courier service cost 25–30% in Budapest and 20–25% elsewhere.

Haszon, writing the next day, put Wolt’s fee for its ordering interface alone at 15%, with delivery billed separately as a fixed fee (Haszon, 2021) — a good illustration of how the same platform’s “commission” differs by what is included.

Hungary also produced the region’s most instructive regulatory case: in 2018, after a competition-authority (GVH) proceeding, NetPincér committed to drop its price-parity requirement so restaurants no longer had to match NetPincér prices on their non-online channels such as phone orders (Pénzcentrum). A February 2026 agreement between the government and Wolt/foodora, following consumer-protection probes, covered delay compensation and delivery fees — but did not touch restaurant commissions (Index, 2026).

Poland: the only official public rate card in the region

Poland is where the guessing ends, because Uber Eats publishes its Polish rates: 30% on orders delivered by Uber’s courier network, 14% when the restaurant delivers itself (reduced to 12% on self-delivered orders from Uber One subscribers), 14% on pickup orders, plus a one-time 1,000 PLN activation fee (merchants.ubereats.com, live as of July 2026). Back in 2021 the company would only say commissions “start from 13%” (money.pl) — the published tiers are a genuine transparency improvement.

The rest of the Polish market looks like this:

• Glovo: the trade portal GastroWiedza puts the standard restaurant commission at typically 30–35% per order depending on location and scope (GastroWiedza, 2025); Glovo’s own partner site advertises a 15% pickup fee and a no-commission tier for partners under 100 orders a month (sell.glovoapp.com, July 2026).
• Pyszne.pl: 13% when the restaurant delivers itself — the dominant model — and up to 30% for restaurants served by the Pyszne.pl courier fleet (money.pl, 2021). One mechanical detail restaurateurs flagged: the commission is calculated on the whole bill including delivery costs, plus VAT (Bizblog, 2019).
• The effective rate can exceed the list rate. When Polish restaurateurs took their complaints to the competition authority UOKiK in 2020, reporting put list commissions at 25–30% but effective totals as high as 37% of order value, with platforms willing to negotiate only 1–3 percentage points (money.pl; Wiadomości Handlowe).
• A 2026 signal worth watching: flat-fee challengers are appearing — Bizblog covered a startup charging roughly 300 PLN per month instead of a ~30% commission, framing it directly against Glovo, Pyszne.pl and Uber Eats (Bizblog, 2026).

What the 30% actually pays for

The commission is not pure margin. Wolt’s own breakdown for Slovakia: of the 30 points, about 20 go to the courier, roughly half of the remaining 10 to customer support, and the rest to app development, marketing and banking fees (Denník E, 2021). Platforms also fund customer acquisition restaurants would otherwise pay for themselves. The question is not whether 30% buys something — it does — but whether it buys something for every order, including the regulars who would have ordered from you anyway.

The three-tier pattern (and the fourth tier)

Across all four markets, public rates sort into the same tiers:

1. Full service (platform couriers): ~25–35%. Wolt CZ/SK 30%, foodora CZ 30%, Uber Eats PL 30%, NetPincér GO 25–30%; Glovo PL’s 30–35% sits at the top of this band, though its range spans both courier setups.
2. Marketplace / self-delivery: ~10–23%. Uber Eats PL 14%, Pyszne.pl 13%, NetPincér 17–23%, Bistro.sk from 10%. Wolt HU’s 15% interface-only fee (delivery billed separately as a fixed fee) lands in the same band.
3. Pickup: reduced or zero. Uber Eats PL 14%, Glovo PL 15%; Wolt’s official pages describe a reduced pickup rate without publishing a number.
4. Direct channel: payment costs only. Orders through a restaurant’s own website carry no aggregator percentage at all — just payment processing. That is the tier platforms cannot compete on, because it is the absence of a platform.

The practical takeaway is portfolio thinking, not platform-quitting. Aggregators are a customer-acquisition channel with a ~30% cost; a direct ordering channel is a retention channel where a repeat customer costs you a payment fee. Our commission calculator lets you plug in your own volumes and see what shifting 20–50% of orders to direct would save; the guide to Wolt alternatives walks through the options, including keeping the aggregator for discovery. For transparency, since we compile everyone else’s pricing here: FoxiFood charges 2% + €0.35 per card order, +10% on delivery orders, and cash orders are free — the numbers are on our pricing page.

All sources

• Seznam Zprávy (2020) — Wolt CZ GM on 30%; CZ market 25–30%
• Průvodce podnikáním / ČSOB (2021) — CZ provider comparison, 30% Wolt & Dáme jídlo
• Euro.cz (2023) — foodora CZ CEO: 30% base commission
• Denník E (2021) — Wolt CZ/SK director: 30% standard, courier gets 20 points
• Pravda (2021) — SK market 20–30%; Bistro.sk 10–25%; Bolt Food declines
• Pravda (2020) — SK gastro associations: 30%, €7 order → €4.90
• Pravda (2021) — Bistro.sk sold to Just Eat Takeaway for ~€50M
• Tovar a Predaj (2024) — foodora exits Slovakia
• Index (2021) — HU: Wolt 25%; NetPincér 17–23%/15–20%; GO 25–30%/20–25%
• Haszon (2021) — HU: Wolt 15% interface fee, fixed delivery fees
• Telex (2023) — HU: rates are business secrets; ~15% avg, some 25–30%
• Pénzcentrum (2018) — GVH: NetPincér drops price-parity clause
• Uber Eats merchant pricing Poland (official, live July 2026)
• Glovo for Partners Poland (official, July 2026)
• GastroWiedza (2025) — Glovo PL typically 30–35%
• money.pl (2021) — Pyszne.pl 13% / up to 30%; Uber Eats “from 13%”
• Bizblog (2019) — Pyszne.pl commission mechanics incl. VAT and delivery costs
• money.pl (2020) — UOKiK: 25–30% list, up to 37% effective
• Wiadomości Handlowe (2020) — UOKiK complaint coverage
• Bizblog (2026) — flat-fee challenger vs ~30% commissions

Method note: figures were verified against the linked sources in July 2026. Rates are contractual and change; if you are a platform representative and a figure above is outdated, contact us with a public source and we will update it.