Politika privatnosti

1. Voditelj obrade podataka

Elite Digital Services, LLC
1111B S Governors Ave #21653
Dover, DE 19904, USA

E-pošta: support@foxi.food

For the purposes of the FoxiFood platform, Elite Digital Services, LLC acts in the following data protection roles:

• Voditelj obrade — for personal data of restaurant partners (Users), and for FOXI ID account data (login credentials and authentication data) of end customers who create a FOXI ID account;
• Izvršitelj obrade — for personal data of end customers processed on behalf of the restaurant partner in connection with orders placed through the restaurant's ordering website (see our Data Processing Agreement for details).

Elite Digital Services, LLC is the sole operator of the FoxiFood platform and may engage authorized entities in various jurisdictions to perform specific technical tasks on its behalf.

Apart from operating the FOXI ID shared identity infrastructure (see Section 2.3), FoxiFood does not establish a direct commercial relationship with end customers. The platform provides the technical infrastructure required to operate restaurant ordering websites.

Predstavnik u EU (članak 27. GDPR)

In accordance with Article 27 of the GDPR, the following entity has been appointed as the EU representative of Elite Digital Services, LLC:

Euro business company Kft.
Rómer Flóris utca 8/B. 3. em., Budapest 1024, Hungary
Porezni broj: HU28959364

For full details on the EU representative and its role, see our GDPR page.

Privatnost po dizajnu i evidencije obrade

We implement data protection by design and by default in accordance with Article 25 of GDPR. We maintain Records of Processing Activities as required by Article 30 of GDPR, documenting all categories of processing activities carried out on behalf of or as part of the FoxiFood platform. Where required by Article 35 of GDPR, we conduct Data Protection Impact Assessments before undertaking processing operations that are likely to result in a high risk to the rights and freedoms of natural persons.

2. Koje podatke prikupljamo

2.1. Podaci restoranskih partnera (korisnika)

Kada se registrirate i koristite platformu FoxiFood, prikupljamo:

• Business identification: business name, registration number, VAT ID, registered address;
• Kontaktne informacije: ime, adresa e-pošte, telefonski broj;
• Vjerodajnice računa: e-pošta i šifrirana lozinka;
• Billing information: payment method details, transaction history, invoices (card details are processed and stored exclusively by the payment processor);
• Service usage data: login history, feature usage, admin dashboard activity;
• Komunikacijski podaci: zahtjevi za podršku, povratne informacije, korespondencija.

2.2. Podaci krajnjih kupaca (obrađeni u ime restoranskih partnera)

End customers interact directly with the restaurant partner's ordering website. FoxiFood provides only the technical infrastructure required to operate that website.

When end customers place orders through a restaurant's FoxiFood-powered website, we process the following data on behalf of the restaurant partner:

• Kontaktne informacije: ime, adresa e-pošte, telefonski broj;
• Adresa za dostavu (kada je primjenjivo);
• Podaci o narudžbi: naručeni artikli, povijest narudžbi, preferencije;
• Payment transaction references (card details are handled exclusively by the payment processor).

2.3. FOXI ID (dijeljena infrastruktura identiteta kupaca)

The FoxiFood platform includes a shared customer identity system ('FOXI ID') that allows end customers to create a single account and use the same login credentials across all restaurant ordering websites on the platform. FOXI ID is a technical infrastructure component provided as part of the platform.

Elite Digital Services, LLC acts as the data controller for FOXI ID account data, which includes:

• Podatci za prijavu (adresa e-pošte i šifrirani zaporka);
• Podaci sesije autentifikacije;
• Contact information used for pre-filling order forms (name, phone number, delivery address).

Through FOXI ID, the end customer's contact data (name, email, phone number, delivery address) may be pre-filled when placing an order at any restaurant on the platform. Order data, order history, preferences, and payment information are NOT shared between restaurants. Each restaurant can only access data generated through its own ordering website.

Pravne osnove za obradu FOXI ID podataka su:

• Izvršenje ugovora (članak 6. stavak 1. točka (b) GDPR-a) — for maintaining the FOXI ID account and authenticating the end customer at the restaurant where they are placing an order;
• Legitimni interes (članak 6. stavak 1. točka (f) GDPR-a) — for pre-filling contact data across restaurants on the platform, where the legitimate interest is providing a seamless ordering experience and reducing friction for returning customers. This interest has been balanced against the end customer's rights — only basic contact data is shared, no order history or preferences are disclosed, and the end customer may request deletion of their FOXI ID account at any time.

The Provider does not use FOXI ID data for marketing, profiling, cross-restaurant analytics, or any purpose other than providing the platform infrastructure.

End customers may exercise their data subject rights regarding their FOXI ID account (access, rectification, erasure, portability, restriction, objection) by contacting: support@foxi.food. Deletion of a FOXI ID account removes the shared login across all restaurants on the platform. Order history at individual restaurants is retained or deleted in accordance with the respective restaurant partner's data retention policy.

2.4. Automatski prikupljeni podatci

We automatically collect certain technical data when you visit our websites:

• IP adresa i približna geolokacija;
• Vrsta preglednika, verzija i jezične postavke;
• Vrsta uređaja i operativni sustav;
• Posjećene stranice, provedeno vrijeme, upućujući URL-ovi;
• Podaci kolačića (pogledajte našu politiku kolačića za pojedinosti).

3. Pravna osnova za obradu

Obrađujemo osobne podatke na temelju sljedećih pravnih osnova:

• Izvršenje ugovora — processing necessary for the performance of the Agreement between us and the User (registration, account management, service provision, billing);
• Legitimni interes — processing necessary for our legitimate business interests (service improvement, security, fraud prevention, analytics), balanced against your rights;
• Pravna obveza — processing required to comply with applicable laws (tax reporting, anti-money laundering, regulatory requirements);
• Privola — where required by law, we obtain your explicit consent (e.g., for analytics cookies, marketing communications). You may withdraw consent at any time.

4. Kako koristimo vaše podatke

Koristimo vaše osobne podatke u sljedeće svrhe:

• Pružanje i upravljanje platformom FoxiFood i svim njezinim značajkama;
• Kreiranje računa, autentifikacija i upravljanje;
• Obrada plaćanja i izdavanje računa putem naših partnera za plaćanje;
• Pružanje tehničke podrške i odgovaranje na vaše upite;
• Sending service notifications (maintenance, security alerts, Terms updates);
• Poboljšanje usluge na temelju obrazaca korištenja i povratnih informacija;
• Osiguravanje sigurnosti, sprječavanje prijevara i otkrivanje neovlaštenog pristupa;
• Pridržavanje pravnih i regulatornih obveza;
• Generiranje anonimiziranih i agregiranih statistika.

5. Dijeljenje podataka i treće strane

We do not sell your personal data. We share data only with the following categories of recipients, to the extent necessary:

• Obrađivač plaćanja (trenutno Stripe) — obrada plaćanja (PCI DSS razina 1 certificirano);
• DigitalOcean — oblak hosting i infrastruktura;
• Brevo — dostava transakcijskih e-poruka;
• Google Analytics — analitika web stranice (uz vašu privolu, anonimizirano);
• Legal and regulatory authorities — when required by law, court order, or government request;
• Professional advisors — lawyers, auditors bound by professional secrecy.

All third-party processors are contractually bound to process data only according to our instructions and to maintain appropriate security measures.

6. Međunarodni prijenosi podataka

As Elite Digital Services, LLC is based in the United States, your data may be transferred to and processed in the USA. We ensure that appropriate safeguards are in place for such transfers in accordance with Chapter V of GDPR, including Standard Contractual Clauses (SCCs) adopted by the European Commission pursuant to Implementing Decision (EU) 2021/914 of 4 June 2021. For transfers to sub-processors, Module Two (controller-to-processor) or Module Three (processor-to-processor) SCCs are applied, as applicable. We conduct Transfer Impact Assessments for each sub-processor to evaluate the legal framework of the destination country. Copies of the signed SCCs are available upon request. Our hosting infrastructure (DigitalOcean) operates data centers within the EU for European users.

7. Zadržavanje podataka

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Account data: for the duration of the Agreement plus 30 days for data export;
• Billing and transaction data: for the period required by applicable tax and accounting laws (typically 5-10 years);
• Komunikacijski zapisi: 3 godine nakon posljednje komunikacije;
• Analytics data: retained for statistical purposes in anonymized form; identifiable data deleted after 26 months;
• End customer order data: as determined by the restaurant partner (data controller). The restaurant partner may configure data retention settings within the platform. FoxiFood processes and deletes end customer data strictly according to the instructions of the restaurant partner. Upon termination of the restaurant partner's Agreement, data is deleted within 30 days;
• FOXI ID account data: for as long as the end customer maintains an active FOXI ID account. Upon account deletion request, FOXI ID data is deleted within 30 days. Inactive FOXI ID accounts (no login activity for 36 months) are automatically scheduled for deletion with 30 days' prior notice to the end customer's registered email address.

The restaurant partner, as the data controller for order data of its end customers, remains solely responsible for compliance with all applicable legal, tax, and accounting data retention obligations in its jurisdiction. FOXI ID account data retention is managed by the Provider as described in Section 2.3.

After the expiration of retention periods, data is irreversibly deleted or anonymized.

8. Sigurnost podataka

In accordance with Article 32 of GDPR and the principle of data protection by design and by default (Article 25 GDPR), we implement appropriate technical and organizational measures to protect personal data, including:

• Enkripcija svih podataka u prijenosu korištenjem TLS/SSL;
• Šifrirano pohranjivanje osjetljivih podataka u mirovanju;
• Hashiranje lozinki korištenjem algoritama industrijskog standarda;
• Kontrole pristupa i dopuštenja temeljena na ulogama;
• Redovita sigurnosna ažuriranja i praćenje ranjivosti;
• Dnevne automatizirane sigurnosne kopije s 30-dnevnim zadržavanjem;
• Payment card data handled exclusively by the PCI DSS Level 1 certified payment processor — we never store card numbers;
• Postupci odgovora na incidente i protokoli obavijesti o povredama.

9. Vaša prava (GDPR)

Under GDPR and applicable data protection laws, you have the following rights:

• Pravo pristupa — zatražite kopiju vaših osobnih podataka koje imamo;
• Pravo na ispravak — zatražite ispravak netočnih ili nepotpunih podataka;
• Pravo na brisanje — request deletion of your data ('right to be forgotten'), subject to legal retention obligations;
• Pravo na ograničenje — zatražite ograničenje obrade u određenim okolnostima;
• Pravo na prenosivost podataka — primite svoje podatke u strukturiranom, strojno čitljivom formatu;
• Pravo prigovora — prigovorite obradi temeljenoj na legitimnom interesu;
• Pravo na povlačenje privole — povucite privolu u bilo kojem trenutku kada se obrada temelji na privoli;
• Pravo na podnošenje pritužbe — file a complaint with a supervisory authority in your country of residence. Relevant supervisory authorities include: Úřad pro ochranu osobních údajů (ÚOOÚ) in the Czech Republic, Úrad na ochranu osobných údajov in Slovakia, and Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH) in Hungary. See our GDPR page for full contact details of supervisory authorities.

Za ostvarivanje bilo kojeg od ovih prava, kontaktirajte nas na: support@foxi.food. We will respond to your request within 30 days. You may also contact our EU representative (Euro business company Kft.) — see our GDPR page for details.

10. Kolačići

We use essential cookies for site functionality and optional analytics cookies with your consent. For detailed information about the cookies we use and how to manage your preferences, see our separate Cookie Policy.

The FOXI ID shared customer identity infrastructure uses the following cookies:

• Kolačić sesije na domeni .foxi.food — maintains the end customer's authenticated session at the restaurant where they are currently placing an order. Classified as strictly necessary for the ordering service to function (no consent required);
• Trajnost autentifikacije između restorana — enables the end customer to remain logged in when visiting other restaurants on the platform. Classified as a functional cookie. On restaurant ordering websites, this cookie is presented through the cookie consent mechanism, and the end customer may decline it without affecting the ability to place orders (manual login will be required at each restaurant);
• SSO preusmjeravanje za prilagođene domene — for restaurants using their own custom domain, a short-lived redirect cookie facilitates authentication. Classified as strictly necessary for the login process on custom domains (no consent required).

FOXI ID does not use any third-party cookies, tracking cookies, or cross-domain tracking mechanisms. All FOXI ID cookies serve exclusively the technical purpose of authentication.

11. Privatnost djece

The FoxiFood Service is a B2B platform intended for businesses. We do not knowingly collect personal data from children under 16 years of age. If we become aware that we have collected data from a child, we will delete it promptly.

12. Promjene ove Politike privatnosti

We may update this Privacy Policy from time to time. We will notify you of material changes at least 30 days in advance via email or notification in the Service. The date of the last update is shown at the top of this document. Continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Kontakt

For privacy-related inquiries, data subject requests, or complaints, contact us at: support@foxi.food

Elite Digital Services, LLC
1111B S Governors Ave #21653
Dover, DE 19904, USA